4.3 Subscriptions and Automatic Renewal

When the User purchases a subscription, a subscription with recurring payments is created unless otherwise expressly stated for the specific product.

The subscription automatically renews at the end of each paid billing period at the price applicable to that subscription at the time of renewal, unless the User cancels the subscription before renewal.

The User will be informed of any price change in advance in the manner required by applicable law. If a price change gives the User the right to terminate or withdraw from the contract, the User will be informed of that right.

You can cancel your subscription via:

• the order summary page in FAPI, a link to which is sent to the User by email when the order is placed;
• the Amica AI chat—by entering the command “/stop”;
• by contacting us at support@amicaai.coach.

Cancelling a subscription does not immediately terminate the already-paid period. Access to the Service remains active until the end of the currently paid period – for a monthly plan until the end of the current month and for an annual plan until the end of the current annual period, unless otherwise provided in a specific case.

Unused messages or other unused units included in a subscription do not carry over to the next billing period after the relevant billing period ends, unless expressly stated otherwise for a specific product.

The price paid for a subscription that has already commenced is not automatically refunded or reduced proportionally upon cancellation, unless the right to a refund follows from applicable law or from a defect in the Service.

4.4 One-Time Extra Messages in the Amica AI Tool

One-time extra messages purchased for conversations with Amica AI are credited to the User’s account after successful payment and may be used in accordance with the conditions of the specific product. Unused extra messages carry over to subsequent billing periods without any time limit and are used only after the standard monthly message allowance included in the subscription has been exhausted.

4.5 Refunds

Any refund, withdrawal from the contract, complaint, or exercise of rights arising from defective performance is governed by these Terms and the applicable provisions of law.

If the User has a legal right to a refund of the price or part thereof, the Provider will refund the relevant amount in the manner and within the period prescribed by law.

Requests concerning payment refunds may be sent to support@amicaai.coach.

5 | RIGHTS AND OBLIGATIONS OF THE PARTIES

5.1 Rights and Obligations of the Provider

The Provider undertakes to provide AMP and its individual components to the extent corresponding to the purchased product or subscription.

The Provider is entitled to continuously update, modify, expand, or technically change the Service, in particular to improve it, enhance security, fix errors, or adapt it to technical and legal developments.

Such a change may not, without an appropriate legal basis, deprive the User of a service already paid for or any other right to which the User is entitled under the contract or applicable law.

5.2 Rights and Obligations of the User

The User has the right to use the Service for personal purposes in accordance with these Terms.

The User must not use the Service to violate laws, harm other persons, distribute malware, infringe intellectual property rights, or create prohibited content (incitement to hatred, harassment, sexual content involving minors, etc.).

The User is responsible for how they use the information, recommendations, techniques, exercises, and other AMP content.

When using individual parts of AMP, the User must take into account their current health condition, physical fitness, and individual circumstances and, in case of doubt, consult an appropriate qualified professional about the suitability of the relevant course of action.

6 | PERSONAL DATA PROTECTION AND DATA SECURITY

6.1 Zero-Access Policy

AMP operates on the principle of zero access to the User’s personal communications. The content of personal conversations between the User and Amica AI is not accessible to the Provider, its employees, or its associates and is not ordinarily accessible or readable by them.

Personal conversations are technically processed only to the extent necessary to generate an Amica AI response. After the response has been generated, the conversation content is not available to the Provider or its team as an ordinarily readable communication.

The same principle applies to personal data and other information that the User provides to Amica AI as part of their personal conversation, as well as to information derived from such communication.

6.2 Technical Architecture

The content of communications and other User information is protected by encryption on the servers of the provider licensing Amica AI. Data is decrypted only in secure and isolated systems necessary for processing the communication and generating a response through artificial intelligence models.

7 | INTELLECTUAL PROPERTY AND CONFIDENTIALITY

7.1 Copyright

The Service and all original content, features, and functionality are the exclusive property of the Provider and its licensing partners and are protected by Czech and international intellectual property laws. By using the Service, the User does not acquire any ownership rights.

7.2 Restrictions on Use

Digital content is provided to the User exclusively for personal use. Digital content (or any part thereof) may not be further distributed or made available for use by other persons without the Provider’s prior written consent.

7.3 Access Credentials and Confidentiality

The User must protect their access credentials and other information enabling access to the Service against misuse by third parties.

The User must not provide their access credentials to another person or allow another person to use their user account unless expressly permitted otherwise.

8 | WITHDRAWAL FROM THE CONTRACT

8.1 Exception to the Right of Withdrawal for Digital Services

AMP and its individual components may be provided as digital content or a digital service without a tangible medium and may be made available to the User immediately after the contract is concluded and the price is paid.

In accordance with Section 1837(l) of Act No. 89/2012 Coll., the Civil Code of the Czech Republic, a consumer does not have the right to withdraw from a contract for the supply of digital content or the provision of a digital service if performance has begun before the expiry of the withdrawal period on the basis of the consumer’s prior express consent and the consumer has been informed in advance that such consent results in the loss of the right to withdraw from the contract.

If the User gives such consent during the order process and the other statutory conditions are met, their right to withdraw from the relevant contract within the 14-day period expires.

8.2 Statutory Rights of the User

This does not affect the User’s statutory rights arising from defective performance or any other consumer rights that cannot be excluded or limited under applicable law.

9 | LIABILITY

9.1 Nature of AMP

AMP is a comprehensive system of supporting and developmental tools, techniques, recommendations, and content aimed at supporting mental readiness, psychological resilience, concentration, confidence, recovery, and other areas related to sports performance.

The individual components of AMP, including Amica AI, the Techniques Library, Inner Strength – Mental Activation, Bullet Proof Body Method, and Live Webinars with a Mental Coach and Experts, provide the User with information, recommendations, techniques, exercises, expert content, or direct contact with experts intended to support the User’s personal development and sports preparation.

AMP does not constitute healthcare, medical care, psychotherapy, or individual professional care unless expressly stated otherwise for a specific service.

9.2 Amica AI

Based on the available information and knowledge, Amica AI seeks to provide the most appropriate response to the User’s specific question or situation. However, the Provider does not guarantee that Amica AI responses will always be correct, complete, or suitable for the User’s specific situation. Responses may contain errors or inaccuracies.

When using information obtained from Amica AI, the User must exercise their own judgment and, for important or serious decisions, verify relevant information with an appropriate qualified professional.

9.3 Health Disclaimer

To the extent permitted by applicable law, the Provider is not liable for the results achieved by the User through use of the Service, or for loss or damage arising from decisions made by the User when using the Service.

9.4 Bullet Proof Body Method

The exercises and other content included in the Bullet Proof Body Method constitute supplementary preventive movement recommendations intended to complement the User’s regular sports and conditioning training.

They do not constitute an individually designed rehabilitation or treatment programme and do not replace a training plan or individual guidance from a qualified coach or other professional.

The User is responsible for performing individual exercises correctly, as the Provider has no ability to supervise their performance when the Service is used independently.

In the event of pain, injury, health problems, or doubts about the suitability of a particular exercise, the User must stop performing it and, depending on the circumstances, consult an appropriate qualified professional about further steps.

9.5 Live Webinars with a Mental Coach and Experts

Selected AMP subscriptions include live online webinars with a Mental Coach and experts, providing the User with the opportunity for direct contact with an expert, to ask questions, and to receive answers within the relevant topic.

Under the Amica Champion plan, a live webinar is generally provided once a month, and under the Amica Pro plan generally once every two months, always according to the currently scheduled dates.

The holding of live webinars may be subject to reaching a minimum number of active subscribers of the relevant plan or to other objectively justified organisational conditions. Access to AMP content provided as part of a trial period or other time-limited access does not automatically entitle the User to participate in live webinars unless otherwise stated in the specific offer.

Specific topics, dates, and experts may change depending on the current AMP programme and the availability of individual experts. The Provider reserves the right to change or cancel an individual session for reasons that objectively prevent it from taking place, in particular due to illness or other unavailability of the expert. In such a case, the Provider will offer an alternative date or another appropriate form of delivery.

Webinars are supportive and developmental in nature and do not replace individual professional care, medical care, psychotherapy, or individual coaching.

9.6 No Guarantee of Results

The Provider does not guarantee the achievement of any specific sports, psychological, health, physical, financial, or other result through the use of AMP or any of its individual components.

The outcome of using AMP depends, among other things, on the User’s individual circumstances, consistency, manner of using the individual tools, decisions, and other circumstances beyond the Provider’s control.

9.7 User Responsibility for Their Own Decisions

The User is responsible for decisions they make based on information, recommendations, exercises, or other AMP content.

This applies in particular to decisions concerning health, sports preparation, physical activity, psychological condition, training, recovery, or return to sports activity.

AMP is not intended to replace individual assessment by a qualified professional where such assessment is appropriate or necessary in view of the circumstances.

9.8 Health and Psychological Difficulties

AMP is not intended to diagnose or treat health or psychological difficulties.

Information provided through AMP does not constitute a medical diagnosis or individual health recommendation.

In the event of an acute health or psychological problem, an immediate threat to health or life, or another crisis situation, the User must not rely on AMP as a substitute for professional or crisis assistance.

9.9 Service Availability

The Provider endeavours to ensure proper and available operation of the Service but cannot guarantee uninterrupted availability or error-free operation.

The Service may be temporarily unavailable, in particular due to maintenance, technical failure, updates, internet connection outages, outages of third-party services, or other technical or operational circumstances.

9.10 Limitation of Liability

The Provider is liable for damage caused by a breach of its legal or contractual obligations to the extent provided by applicable law.

To the extent permitted by law, the Provider is not liable for loss or other damage arising from a decision made by the User on the basis of information, recommendations, or AMP content, unless such liability is mandatory under applicable law.

Nothing in this provision excludes or limits consumer rights that cannot be excluded or limited under applicable law.

No provision of these Terms excludes or limits the Provider’s liability to the extent that such exclusion or limitation is not permitted under applicable law.

10 | TERMINATION

The Provider may, in accordance with applicable law, temporarily suspend or terminate the User’s access to the Service, in particular in the event of a serious or repeated breach of these Terms, unauthorised use of the Service, misuse of an account, non-payment of the price, or where such action is required by law.

Where the nature of the breach allows, the Provider may notify the User in advance and provide a reasonable period to remedy the breach.

The User may cancel a subscription at any time in the manner specified in Section 4.3 of these Terms.

Cancelling a subscription does not automatically entitle the User to a refund of the price for the period already paid, unless such entitlement follows from applicable law or the specific terms of the relevant product.

11 | CHANGES TO THE TERMS

The Provider is entitled to reasonably amend or supplement these Terms, in particular due to changes in law, technological development, changes in the way the Service is provided, the introduction of new features, or to ensure the security of the Service.

The User will be informed of material changes to the Terms in an appropriate manner before they take effect, where required by applicable law.

Changes to the Terms do not affect rights and obligations arising before the effective date of the change.

If a material change to the Terms gives the User the right under applicable law to terminate the contract or withdraw from it, the User will be informed of that right.

The current version of the Terms is always published on the Provider’s website.

12 | FINAL PROVISIONS

12.1 Governing Law

These Terms and the contractual relationship between the Provider and the User are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended, and, in the case of a consumer, the relevant provisions of Act No. 634/1992 Coll., on Consumer Protection, as amended.

This does not affect consumer rights arising from mandatory provisions of law applicable to the consumer regardless of the choice of governing law.

12.2 Out-of-Court Consumer Dispute Resolution

If a consumer dispute arises between the Provider and the Consumer and cannot be resolved by mutual agreement, the Consumer may, under the conditions provided by law, use out-of-court consumer dispute resolution through the Czech Trade Inspection Authority (Česká obchodní inspekce).

Detailed information on out-of-court consumer dispute resolution is available on the website of the Czech Trade Inspection Authority: www.coi.cz.

12.3 Contact

For questions concerning AMP, Amica AI, subscriptions, technical issues, or the exercise of contractual rights, the User may contact the Provider at:

support@amicaai.coach

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